Citizen & Worker Grievance Redressal Portal

📝 Citizen & Shramik Grievance Registration

Please provide complete and factual information regarding your goods shed issue:

Identity Protected

Nature of Submission *

Dispute / Issue Category *

Full Name of Worker / Citizen *

Mobile Number (for SMS Tracking) *

+91

Email Address (Optional)

Railway Zone *

Goods Shed / Station / Freight Yard Location

Detailed Description of Grievance *

Factual details ensure expedited legal conciliation. Max 2000 characters

Security Anti-Spam Verification *

Human Math Test 8 - 8 = ?

Protected under the Trade Unions Act, 1926 & BRMGSS Democratic Redressal Code.

Track Existing Grievance Status

Enter your 18-digit Ticket Reference ID (e.g. COMP-20260817-XXXX) to view live action taken, assigned conciliation officer, and settlement remarks:

❓ Frequently Asked Questions regarding Grievances

Emergency wage dispute cases are taken up within 48 hours with the handling contractor and DRM commercial division. Standard settlement through bipartite conciliation typically concludes within 7 to 14 working days.

Yes, 100% confidential. Under union trade dispute protocols, individual worker identities are protected against contractor intimidation or retaliatory firing. Grievances are officially filed under the collective legal representation of BRMGSS.

No. The BRMGSS Citizen & Worker Grievance Desk is entirely free of charge. No officer, union cadre, or advocate is permitted to collect any facilitation fee.

Immediately call our Central Emergency Helpline at 011-25332828 or email Grievance@brmgss.org with the yard name and hospital admission details. Our zonal representative will be dispatched instantly.

Central Grievance Cell

Direct contact for urgent wage disputes, safety violations, or wrongful termination defense:

Grievance Desk: Grievance@brmgss.org
General Email: Contact@brmgss.org
Helpline: 011-25332828
Head Office: D-86, Sahyog Vihar, Uttam Nagar, New Delhi – 110059
Working Hours: Mon–Sat: 10:00 AM – 6:00 PM

3-Tier Escalation Matrix

How worker complaints are systematically escalated within BRMGSS democratic governance:

Level 1: Divisional Yard Unit

Direct conciliation with local contractor & Goods Shed supervisor within 7 days.

Level 2: Zonal Railway Committee

DRM division escalation & Senior Commercial Manager joint inquiry within 15 days.

Level 3: Central Legal Cell

Central Labour Commissioner (CLC) & Railway Board intervention within 30 days.

Offline Grievance Form

Download and print the official physical Grievance Application Form for manual submission at your local branch committee.

Download Forms Center

Free Legal Aid Cell

Registered members facing illegal termination, wage cuts or unfair labor practices receive 100% free legal defense.

Access Legal Services

Citizen & Worker Grievance Redressal Portal

📝 Citizen & Shramik Grievance Registration

Track Existing Grievance Status

❓ Frequently Asked Questions regarding Grievances

How long does it take for BRMGSS to resolve a wage delay grievance?

Will my identity be kept confidential from the contractor?

Is there any fee charged for filing a grievance or legal representation?

What should I do in case of a fatal or severe goods shed accident?

Central Grievance Cell

3-Tier Escalation Matrix

Offline Grievance Form

Free Legal Aid Cell

BRMGSS Head Office